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FAQ

How do I view Tourboks in my own language?

Tourboks.com is available in English, Chinese Traditional, Chinese Simplified and Korean; however please keep in mind that not every tour has been translated into all languages. To change the language in which you view the website, please select your desired language from the ones displayed in the top left corner of the site.

Prices on Tourboks can be viewed in the following currencies:

  • Euro (€) HK dollars (HK$) South Korean Won (₩) Chinese Yuan (¥) US dollars ($) Indian Rupee (₹)

    To change the currency in which you view prices on the site, please click the currency drop-down menu in the top left corner of the site and select your desired currency from the list displayed. When you make a booking, your payment will be made in the currency you have selected at the time you make your booking.

We offer tours and activities all over the world and we probably have some cool things to do near you.

There are a couple ways to find tours and activities on Tourboks:

  • Search: If you know what type of activity you’re looking for, you can simply enter that term into the search field at the top of any Tourboks page. For example, if you know you want to visit Big Ben in London, you could simply type “Big Ben” in the search field and we will show you all products related to your query. Choose a Destination: Tell us where you are going by choosing a destination in our home page and we will show you things to do in your selected destination. Browse our interactive map Find activities near you: Type in your location/address or the hotel you are staying in our home page and we will show you things nearby.

We are offering a wide spectrum of exciting activities all over the world: walking tours in world capitals, food and wine activities, shopping experiences, cultural and historical tours, sightseeing tours, nightlife activities, cruises, sports, transfers and so many more things to do during your vacations for you, your friends and your family.

To book an activity at Tourboks.com you need to follow the below steps:

  • Visit the page of the activity you would like to book. Select a date on the calendar next to the product photos. Dates in green are still available, dates in grey are no longer available, dates in blue are your selected dates and finally if a date is red there is a special offer during that date; Select a number of participants or items you want to purchase right under the calendar. Please note that some products have multiple options - for example, a theatre show with multiple seating options or a tour where you can choose to add lunch or exclude it from your purchase. After you select everything you wish, click “Add to Basket”. If you wish you can decide to add the item to “My Tourboks” instead: a co-planning tool that let you interact with your friends online and co-decide the agenda of your next trip. Proceed to check out following the directions on the site and filling in all info requested.

    Once you submit your booking, the local supplier of the tour will confirm your reservation within 48 hours, and you will receive a ticket voucher via email. Please print your voucher and bring it, along with a valid photo ID. You will find more info in regards to who to contact in case of emergency or how to cancel your product on your voucher.

Tourboks accepts a variety of credit cards such as Visa and MasterCard.

Extremely safe. We use Adyen, the world’s leading payment provider, to process online payments. By using our secure online payment system, your payment information is encrypted and you are secured against fraud.

After booking you'll receive from us a confirmation with your ticket Voucher and a receipt for your payment. If your activity has instant booking, you will get your confirmation and voucher quite quickly. If your activity requires manual confirmation form the supplier side, there will be a short wait time of up to 48 hours for the supplier to confirm your booking.

This depends on your booking. It could take from several hours to 48 hours to receive your voucher. Some activities are automatically confirmed as soon as you submit your booking, which means that in these cases you will receive your voucher in the same day. Most activities on Tourboks though require manual confirmation from the supplier. For your own info, check whether the availability of the activity you have selected needs confirmation or not. You will find this info on the top of the activity page, next to the activity name. This means that once you book this product, you will need to wait for up to 48 hours, while we are making sure that there is a spot available for you during the date and time you have requested. You will only be charged, if the booking of your product will be successful (meaning if we find out that there are still places left at your selected dates). If we find out that the product is sold out, you will not be charged. Please be aware that some suppliers do not have office hours on the weekend. Therefore, if you are trying to make a booking during a weekend, it may take a little longer for you to receive a confirmation.

After booking you'll receive from us a confirmation with your ticket Voucher and a receipt for your payment. If your activity has instant booking, you will get your confirmation and voucher quite quickly. If your activity requires manual confirmation form the supplier side, there will be a short wait time of up to 48 hours for the supplier to confirm your booking.

It’s a good idea to keep all emails we send you for your records. Your voucher is especially important because it contains the details of the activity departure location and contact information for the local supplier in case of an emergency.

Your booking reference number can be found in both the voucher ticket you receive once your tour has been confirmed and the receipt you receive for your payment. Your reference number always begins with the letters “TB”. If you need to contact us about your booking, you’ll need to provide us with your reference number so that we can find your booking details.

If you need to make any changes to your booking - such as removing a participant, changing the tour date or time, or editing your contact information, please contact us. You can find more information about contacting us here

If you want to remove a participant, or change the date or time of your tour, we will need to contact the local supplier to confirm that they can accommodate the change. If you simply need to change your contact information, we’ll be able to take care of that right away.

Cancelling a booking with Tourboks results in a cancellation fee of 2,6 euros applied by Tourboks. On top of that, please note that some venues/local suppliers do not accept cancellations or date/time changes for a booking that has already been confirmed. Additional fees may be levied by the individual Service Provider (see your Tourboks voucher and/or the activity page for specific details).

You will need to bring a copy of your ticket voucher (all local suppliers accept printed vouchers; some could also accept a display of the voucher on a mobile device) and a valid photo ID for the traveller named on the voucher (some activities will also require a valid ID for each participant but this will be stated on the voucher).

For some activities, you might be requested to bring with you additional items, such as a driving license for a driving experience or your swimsuit for a water activity. Please check both your voucher and the activity details page where you booked for more information from the supplier about what’s required or recommended for your activity.

If you no longer have the email with your Tourboks voucher, simply contact and we will send it to you. You can find more information about contacting us here

Of course! If you are purchasing an activity for someone else, you can enter that person’s information on the checkout page when you enter your reservation details.

On the checkout page, you will be able to define the billing details (of the person you buys the activity) and the participant details (of the person who will actually participate in the activity).

Please note that the booking confirmation and ticket voucher will be sent to the email address provided on the billing details form. The email in the participant form will be used by the local activity provider for important communication prior to the activity.

Do you have a question about a specific activity you found at Tourboks.com? Use the question form located on the activity page. For anything else, please get in touch with us by fulfilling our contact form and we will get back to you as soon as possible. You can find more information about contacting us here

If you have an activity-specific question, please visit the activity page and click the question form located on the page. Inquiries sent via this form will be forwarded to the local supplier, who will then answer your question directly.

Tourboks does not offer bookings for flight tickets or hotels. We specialize in sightseeing tours, excursions, attractions and events for independent travellers.

If you have a question about your booking but you have not yet received your voucher, please contact Tourboks directly so that we can assist you.

If you have already received your booking confirmation and voucher, you can contact the local supplier directly using the contact information provided on your voucher. Please use these contact details for last-minute changes, questions regarding meeting point or hotel pick-up, emergencies and other issues prior to your activity.

After your activity, you will receive an email with an invitation to share your feedback about your experience. Click on the button in the email to access the review form.

If you would like to edit or delete a review once you have submitted it, please contact us. You can find more information about contacting us here

Cancelling a booking with Tourboks results in a cancellation fee of 2,6 euros applied by Tourboks. On top of that, please note that some venues/local suppliers do not accept cancellations or date/time changes for a booking that has already been confirmed. Additional fees may be levied by the individual Service Provider (see your Tourboks voucher and/or the activity page for specific details).

To cancel a booking, please contact us. You can find more information about contacting us here

If you are facing any technical issues or you are unable to complete a booking, please contact us. You can find more information about contacting us here

If you have not received a confirmation by the day the activity starts, please let us know so that we can either get in touch with the local supplier or cancel the booking and issue a refund. You can find more information about contacting us here

If you arrive for your activity start point and you are unable to locate the supplier/tour guide, we first recommend calling the supplier directly via the phone number provided on your ticket voucher (the supplier’s email address is also provided if you wish to send an email). If you are unable to reach the local supplier, please contact us. You can find more information about contacting us here

For any questions about how to offer tours on Tourboks, please see more info on our Become a Tourboks Supplier page