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Terms of Service

 

Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.

IN PARTICULAR, TRIP ORGANISERS SHOULD UNDERSTAND HOW THE LAWS WORK IN THEIR RESPECTIVE DESTINATION COUNTRIES. CERTAIN COUNTRIES HAVE RESTRICTIONS ON TRAVEL GUIDES OR REQUIRE TRAVEL GUIDES TO HAVE PERMITS. SUPPLIERS SHOULD REVIEW LOCAL LAWS BEFORE LISTING A TRIP ON TOURBOKS.

Tourboks.com ApS ('Tourboks', 'tourboks.com', 'we', 'us' and/or 'our') provides the website located at www.tourboks.com including any other tourboks.com branded websites owned and controlled by us (the “Site”), as a service to our users and visitors (our Site and the services we offer, both through the Site and otherwise are referred to, collectively as our “Services”). By using the Services, you agree to comply with and be legally bound by the following terms of use (“Terms”), whether or not you become a registered user of the Services. Please review the following terms carefully. If you do not agree to these terms, you have no right to obtain information from or otherwise continue using the Services. Failure to use the Services in accordance with the following terms of use may subject you to civil and criminal penalties.

In addition, when using certain features of the Services, you also will be subject to the guidelines, terms, and agreements applicable to such features (“Policies”). All such Policies are incorporated by reference into these Terms. If these Terms are inconsistent with any Policy, the Terms will prevail.

We reserve the right to modify the Services and these Terms and/or Policies at any time. You are responsible for regularly reviewing these Terms. By using the Services, you agree that the posting of new or revised Terms or Policies on the Site will constitute adequate and constructive notice to you of any and all revisions and changes. Continued use of the Services after any such changes or after explicitly accepting the new terms upon logging into the Site shall constitute your consent to such changes and you agree to be bound by them as of the date of the modification.

Use of the Site

 

By using the Site, or any supplier affiliated website, you agree to be legally bound by these Terms, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms, please do not use the Site or affiliated websites.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use content owned by Tourboks, including but not limited to text, images, URLs, pricing information, etc., in any way except for your own personal use.
Any commercial use of Tourboks’ content requires the prior written permission of Tourboks.
You agree to use the Site and Tourboks-affiliated websites only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit, any other users’ use and enjoyment of the Site.
Your use of the Site or any Tourboks-affiliated sites is intended for personal use and/or to make legitimate requests to book the products or Services offered. You agree not to use the Site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access the Site, unless specifically permitted by Tourboks.
You represent and warrant that you (a) have not previously been suspended by Tourboks or otherwise banned from the Site; (b) do not have more than one Tourboks account at any given time; and (c) that you have full power and authority to enter into these Terms of Service and in doing so you will not violate any other agreement to which you are a party.
We grant you permission to use the Site subject to the restrictions in these Terms. In accessing and using the Site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Tourboks does not endorse such content and cannot vouch for its accuracy. You therefore access and use the Site at your own risk.

Independent Service Providers

 

Tourboks makes arrangements with third party service providers who provide travel and non-travel related services, products and information such as cruises, transportation, guides, sightseeing, activities etc. (the “Service Providers”).

We act solely as agents for the Service Providers identified on accompanying documentation whose services are being arranged for you. The services provided by the Service Providers are subject to the terms and conditions contained in the tickets, brochures, exchange orders or vouchers issued by the Service Providers or jointly by Tourboks.

The liability of the Service Providers may be limited by their tariffs, conditions of carriage and international conventions and arrangements. Tourboks does not own, manage, operate, or control any transportation vehicle, cruise ship, restaurant, venue or other providers of services and is not responsible for their acts or omissions.

Service Providers are independent parties over which we have no control. The information and description given about Service Providers are based on our inquiries and are believed to be accurate, but we make no warranty or representation in respect thereof. We cannot be responsible for breach of contract, failure to comply with any laws, or any intentional or negligent actions or omissions on the part of the Service Providers, which result in any loss, damage, delay, inconvenience or injury to you, your traveling companions or group members.

Tourboks Vouchers

 

When you make a booking via www.tourboks.com or any Tourboks-affiliated site, you are purchasing directly from various Service Providers.

Upon purchase you will receive an invoice directly from the  local Service Provider and a voucher with the complete contact information of the local Service Provider, including local telephone numbers at your destination.

You must print and provide the original, authentic Tourboks voucher for the appropriate Service Provider in order to redeem your tour, ticket, or package. Your reservation cannot be honoured or redeemed without presenting a valid Tourboks voucher.

For security purposes, when redeeming your Tourboks voucher you may be asked to present a valid Photo ID and sign the Tourboks voucher. This is for identification purposes and helps us to prevent fraud.

Please note that your Tourboks voucher(s) can be confiscated and immediately cancelled without refund if your signature and/or name do not match, or if we suspect any tampering or fraud in relation to the voucher(s).

User Accounts

 

You need to create an account and provide information about yourself in order to use some of the features on the Site. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorised use of your account.

Your account is for your personal use only. You may not impersonate someone else i.e., adopt the identity of a celebrity, create an account for anyone other than yourself, provide an e-mail address other than your own, or create multiple accounts. We reserve the right to close your account at any time without notice at our sole and absolute discretion.

We reserve the right to deny access and/or registration to the Site to anyone, at any time in our sole and absolute discretion. If you provide any information that is inaccurate, untrue, or not current, or if we have reasonable grounds to suspect that such information is inaccurate, untrue or not current, we have the right to refuse any and all current and/or future use of the Site (or any portion thereof).

Your Content

 

You can contribute to the Site in a number of different ways, including writing reviews, commenting on articles, uploading photos, filling out your public profile and rating other users' contributions (“Your Content").

We may use Your Content in a number of different ways on the Site, including displaying it on the Site and incorporating it into advertisements on the Site for example by displaying your reviews of our Services. As such, you hereby irrevocably grant us a perpetual, worldwide licence to use Your Content on the Site and you also irrevocably grant the Site's users the right to access Your Content in connection with their use of the Site.

You are entirely responsible for all Your Content that you provide, upload or otherwise transmit via the Site. You assume all risks associated with Your Content, including anyone's reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in Your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use and authorise the use of, Your Content as described herein. You may not imply that Your Content is in any way sponsored or endorsed by Tourboks.

You agree and guarantee that Your Content is original to you and does not infringe the copyright or any other rights of any other person. You must obtain any consent necessary for you to provide Your Content to us, in particular the consent of any persons that may appear in or contribute to Your Content. You agree and confirm that all facts expressed by Your Content are true to the best of your knowledge and belief and, if Your Content contains opinions, these are your own and genuinely and truly held by you; and that nothing in Your Content will include advertisements, promotions, commercial solicitations, contests or surveys (unless you have our written consent to do so) or contain, transmit or disseminate spam, chain letters, viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another’s computer, the Site, or any software, hardware or other related equipment; that nothing in Your Content constitutes illegal activity or conduct that could give rise to civil liability or encourages others to take part in criminal conduct or conduct that could give rise to civil liability or will infringe the copyright or any other right of any person, breach any contract or duty of confidence, be defamatory, obscene or sexually oriented, abusive, hateful, vulgar, offensive, indecent, harassing, threatening, false, fraudulent, misleading, deceptive, harmful, breach anyone’s right of privacy or may constitute a contempt of court or break any applicable laws or be calculated to bring us or any other person into disrepute; and that Your Content will comply with any additional Terms or requirements on the Site and you will at all times comply with the Terms and other specific terms appearing on the Site.

You may expose yourself to liability if, for example: Your Content violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.

We may remove or reinstate Your Content from time to time at our sole and absolute discretion. For example, we may remove a review if we believe it violates our guidelines of the content on the Site. We have no obligation to retain or provide you with copies of Your Content, nor do we guarantee any confidentiality with respect to Your Content.

Tourboks may display advertisements and other information in connection with or included with Your Content on the Site. You are not entitled to any compensation for such advertisements. The advertisements are subject to change without specific notice to you.

Liabilities

 

Tourboks does not operate or own any products, but directs you to services provided by operators and Service Providers. Service Providers agree to blog and offer services under their own names and/or companies, and as such, Tourboks cannot be liable for any infringement of copyright, accidents, losses, injuries, damages, delays, expenses due to any action or omission on their part, in relation to their services or products.

If you have any complaints about a Service Provider you were directed to through the Site please let us know so we can help you address your grievances.

The email support@tourboks.com directs to our management.

As the terms and conditions of each Service Provider may vary, please carefully read the terms and conditions of each Service Provider you have purchased a product from.

Check the voucher you receive on your e-mail for details.

Notice to Travellers

 

Please be advised that:

We do not assume responsibility for any breach of contract, acts or omissions of anyone other than our employees, properly acting on our behalf.

Tourboks assumes no responsibility for overbooking, cancellation or delays.

No employee, agent or representative of ours has the authority to modify, waive or alter any provision of this notice and these Terms.
Unless the term 'guarantee' is stated in writing by Tourboks on your voucher, tickets, invoice or itinerary, we do not guarantee any of the Service Providers’ rates, bookings, reservations, connections or scheduling including personal effects.

Any deviation in your travel is subject to a service fee in addition to any supplier charges or penalties. We cannot be responsible for your failure to obtain and carry proper travel documentation.

MANY OF THE PROBLEMS FOR WHICH WE CANNOT BE RESPONSIBLE CAN BE INSURED AGAINST. WE HAVE STRONGLY RECOMMENDED THAT YOU OBTAIN THE APPROPRIATE INSURANCE COVERAGE TO PROTECT YOURSELF AND YOUR TRAVELING COMPANION(S) ACCORDINGLY.

Pricing & Inclusions/Exclusions

 

Prices displayed by Tourboks are valid as per the dates displayed on the Site or any Tourboks-affiliated websites and are correct to the best of our knowledge and maintained on a daily basis. Occasionally Service Providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. Tourboks is not responsible or liable for any information regarding tours that it does not directly provide.

All products, tours, services and information offered by Tourboks are valid as per the dates displayed at the Site or any Tourboks-affiliated website. The Price is correct and final at the time of our confirmation of the booking. In the event that a booking of products, services and information includes an accidental incorrect price due to a fault on our part, we will endeavour to inform the traveller of the error within seven days of the booking and prior to our confirmation of the booking, we will allow the traveller to either cancel the booking or choose to pay the additional difference in price. All individual products are subject to price variation.

Prices listed on www.tourboks.com and Tourboks affiliated websites are per person, unless otherwise specified, and include VAT. Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Tourboks. Price quotations are subject to change without notice, until a booking has been confirmed.

Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax. Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of the Site or Tourboks-affiliated websites.

Cancellation policy

 

Each Service Provider featured on the Site has a different cancellation policy. Tourboks must comply with the policy of each operator and Service Provider who you purchase a tour from. Read the terms and conditions of the tours to understand their cancellation policy. We recommend that you purchase a comprehensive travel insurance policy prior to departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses.

Payments & Cancellations

 

When you pay for your booked Services, the credit card payment will be processed by our payment solution provider. Tourboks does not store credit card information.

Tourboks accepts a variety of credit cards, through our payment solution provider. Full payment by credit card is required to make a reservation. Payment will be listed as Tourboks.com ApS on the credit card statement. No refunds are available once a tour or Service has commenced, or in respect of any package, accommodation, meals or any other Services utilized. All chargeback services are handled by Tourboks.

Cancelling a booking with Tourboks will result in cancellation fees being applied by Tourboks and your Service Provider, as outlined below. 

  • Each Service Provider will have their own terms and conditions, this may include cancellation fees. These fees will be levied by the individual Service Provider, not Tourboks. Please see your Tourboks voucher for specific details. 
  • A 2,60 EUR (€2.60) service fee will be applied by us to all cancellations. This is to cover out out-of-pocket expenses.

When cancelling any booking you will be notified via e-mail, facsimile or telephone of the total cancellation fees.

Passports, Visas & Insurance

It is the responsibility of all travellers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.

As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.

Disclaimers & Limitations of Liability

 

Under no circumstances will Tourboks or its Service Providers, agents, affiliates, suppliers and/or distributors be liable for any of the following losses or damages (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the Site or our Services regardless of the form of action.

Tourboks and its Service Providers, agents, affiliates, suppliers and distributors shall not in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.

Furthermore, Tourboks and its Service Providers, agents’ affiliates, suppliers and distributors accept no responsibility for any sickness, pilferage, labour disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.

Tourboks’ content - including the information, names, images, pictures, logos, prices, dates, and availability regarding or relating to Tourboks, the Site and/or to a Tourboks-affiliated website, Service Provider, operator and/or distribution partner (the “Site Content”) is provided “AS IS” and on an “AS AVAILABLE” basis without any representations or any kind of warranty made whether express or implied by law to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

At Tourboks we check and recheck the details about all the products and Services we offer for accuracy. However, Tourboks does not warrant that the Site Content, including the functionality and information contained on the Site or any Tourboks-affiliated website will be uninterrupted or error free, that defects will be corrected, or that the Site or the servers that make it available are free of viruses or bugs.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

Restrictions on Use

 

You agree that you will not and will not assist or enable others to:

  • use the Site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the Site; 
  • use the Site to submit or transmit spam, chain letters, contests, junk e-mail, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not; 
  • use the Site in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews; 
  • use the Site to promote bigotry or discrimination against protected classes; 
  • use the Site to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; 
  • use the Site to submit or transmit pornography or illegal content; 
  • use the Site to solicit personal information from minors or to harm or threaten to cause harm to minors; use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the Site or any Site Content; 
  • attempt to gain unauthorized access to the Site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means; 
  • use the Site or any Site Content to transmit any computer viruses, bugs, worms, defects, Trojan horses or other items of a destructive nature; 
  • use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; make excessive traffic demands; 
  • use the Site to violate the security of any computer network, crack passwords or security encryption codes; 
  • disrupt or interfere with the security of, or otherwise cause harm to, the Site or Site Content; 
  • remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.​

Personal data/Privacy

 

The protection of you personal data is important to us. As we act as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. The personal details you provide at the time of booking will be used in accordance with our Privacy Policy shown on our Site. We collect information from you, which is required by the Service Provider to comply with its legal requirements. We may also ask you to provide us with additional information for security purposes to avoid fraudulent bookings.

Account Termination

 

We may terminate or suspend your account or ability to use the Site, in whole or in part, at our sole and absolute discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your account or ability to use the Site if you misuse the Site. Any such termination or suspension could prevent you from accessing your account, the Site, Your Content, Site Content, or any other related information.


You may terminate the Terms of Service at any time by closing your account and discontinuing your use of any and all parts of the Site. If you close your account, we may continue to store and display your previously published content given that the storage and display of Your Content serve a necessary and objective purpose. Where any of Your Content contains personally identifiable information for the purposes of GDPR, we will anonymise such personally identifiable information such that Your Content no longer contains anything which may allow you to be identified (for example removing your name, username, location information etc.), or if this is not possible in the circumstances we will delete Your Content completely. For more information please see our Privacy Policy.

Choice of Law and Jurisdiction

 

These Terms are governed exclusively by the substantive laws of the Kingdom of Denmark. The courts of the Kingdom of Denmark shall have exclusive jurisdiction for all disputes arising out of or in connection with these Terms.