Financial and Payment Terms for Suppliers
If confirmation of availability is requested for booking one of your Product, Service or Information via the Services, you will be required to either confirm or decline the booking using Tourboks' Supplier Dashboard (defined as the online platform provided by Tourboks towards its Suppliers in order to upload and manage their Listings) or by e-mail within the specified timeframe (which is generally within 48 hours of the booking request, as determined by Tourboks in its sole discretion) or the booking request will be automatically cancelled. If you are unable to confirm a booking of a Product, Service or Information within the specified timeframe, any amounts collected by Tourboks for the booking will be reimbursed to the applicable Traveller's credit card and any pre-authorization of such credit card will be released.
Please note if a Supplier fails to serve an instant booking confirmation and / or a confirmed booking request, the Supplier will be charged a fee of 15% of gross price of the booking, being due to Tourboks.
You understand and agree that once a Traveller requests a booking of your Product, Service or Information, the listed price for the booking may not be amended after your confirmation of the booking.
Any attempts to take the conversation or transaction outside Tourboks before a booking has been confirmed may result in suspension or cancellation of your account, and may, at our sole and absolute discretion, be deemed a material breach of this agreement and we reserve the right to pursue you for any losses we incur as a result, including loss of profits. When a booking is requested via the Services, we may share with you the first and last name of the Traveller who has requested the booking.
Suppliers connected via Tourboks’ Supplier Dashboard you can create Listings, where you will be requested to set your pricing for your Products, Services and Information. You are responsible to include all taxes, VAT and/or local fees that may apply to the Products, Services and Information in the Listing. The price of the Products, Services and Information, including applicable taxes, VAT and/or local fees, is collectively referred to as the “Net Price“. Please note that you determine the Net Price of your Products, Services and Information, Tourboks has no control over this.
Suppliers connected to Tourboks through a marketplace are responsible for including all taxes, VAT and/or local fees that may apply to the price of Products, Services and Information received via the marketplace connection.
Suppliers connected to Tourboks via an API connection are responsible to include all taxes, VAT and/or local fees that may apply to the price of Products, Services and Information received via the API connection. The commission for Tourboks will be billed at the rates paid by the Customers. Any taxes and other expenses that are to be paid by the Supplier will not be compensated separately.
You will have two different options to set your pricing in Tourboks’ Supplier Dashboard:
- To set the pricing of your Products, Services and Information on a commission basis: you will set and manage the price on the Site and propose a commission/service fee for Tourboks.
- To set the pricing of your Products, Services and Information by providing Net Prices: you will provide Net Prices for your Products, Services and Information and you can chose either to use our tool to set up your final selling prices onthe Site and Application or to let Tourboks set the final selling prices on your behalf.
Tourboks reserves the right to approve or decline any Listing made by the Supplier due to quality, pricing or any other reason.
Tourboks is only obliged to transfer the payments collected from the Traveller deducted Tourboks' Service Fee (defined below) to the Supplier. If the Traveller fails to pay the selling price on the due date, the Supplier agrees to provide the Traveller with a grace period of five (5) days to pay the selling price.
If the selling price remains unpaid on the 55th day prior to the departure date the Supplier may choose to cancel the Traveller's booking and the Deposit will be forfeited, or the Supplier may choose to extend the grace period at its discretion.
By posting the Listings on the Site and the Application, Suppliers are selling directly to the Travellers. Tourboks is facilitating this sale via an online platform and its Services. The process followed upon booking from a Traveller is as described below:
- Tourboks issues a voucher and an invoice on behalf of the Supplier to the Traveller for a Product, Service and Information using the VAT details of the Supplier.
- Upon successful confirmation of availability of the Products, Services and Information, Tourboks collects the payment on behalf of the Supplier – all funds are collected by Tourboks’ secure payment provider Adyen. It is at our sole discretion to choose a Payment Service Provider.
- When cancellation of the Products, Services and Information booked by the Traveller no longer is possible, Tourboks will issue two different documents:
- A notice document stating the amount being transferred to the Supplier.
- An invoice for the amount corresponding to Tourboks’ Service Fee (defined below).
All invoices issued by Tourboks on behalf of the Supplier to the Travellers are made available for the Supplier via Tourboks’ Supplier Dashboard and can be downloaded by the Supplier.
Tourboks invoices its commission to the Supplier on the 5th (fifth) working day of each month, taking into account all bookings that have been carried out during the previous month.
The remaining balance as outlined on “Payout Statement” will be wired to Supplier’s bank account and the Supplier will be notified by e-mail at the e-mail address indicated for accounting purposes under Tourboks’ Supplier Dashboard. Tourboks processes payments on the 5th (fifth) day of every month barring exceptional circumstances.
Tourboks bears the transaction fees. The amount transferred by Tourboks to the Supplier reflects the sum of the net prices of all considered booked Services. However, some banks add fees for receiving international payments. These fees are solely at the Supplier's expense. Due to bank transfer costs, Tourboks decides not to transfer amounts less than EUR 100 or an equivalent amount in a different currency. If in a certain month the amount of EUR 100 is not reached, Tourboks is entitled to postpone the payment until such an amount is reached.
Supplier will need to keep their bank account details updated under Tourboks’ Supplier Dashboard. Tourboks may not be held liable in case of incorrect or incomplete entry of the Supplier's bank account information into the Supplier Account.
We are not responsible for any delays in the transfer of payments for Products, Services and Information, which can vary based on the bank, currency, location, etc. We are, however, responsible for e-mailing an invoice for the selling price to the Traveller on the Supplier’s behalf with the Supplier’s VAT details and a redeemable voucher for the Traveller’s purchase. We will always aim to do this as soon as reasonably practicable.
If a credit card payment is revoked after the fulfilment of the contract between the Supplier and the Customer, Tourboks will inform the Supplier. Tourboks will inform the Payment Service Provider (Adyen) about the reasons for withdrawal according to the particulars of the credit card organization and ask the Supplier to comment within 5 (five) working days. Tourboks will forward this statement to the credit card organization.
Tourboks is not obliged to take legal measures of any kind against Customers, who do not pay for a certain Service or cancellation, or who revoke a credit card payment. Tourboks will transfer these claims, if any, to the Supplier, if possible.